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18 Web-Marketing Concepts That Make A DifferenceThink Audiences Not Markets What's your market? Hire a consultant to help you with your Web-business problems and one of the first questions he or she will ask is, what's your market? How about eighteen to thirty-four year old, single male college graduates with a dog named Spot; or maybe forty-five to fifty-nine year old married women, who hate their husbands and can't get their adult children to move out of the house. Maybe, just maybe, they're asking the wrong question. The Web isn't about markets it's about audiences. Audiences need to be entertained, enlightened, and engaged, and if your website doesn't, you're never going to achieve what you want. Time to rethink how you're delivering your marketing message.
Start treating Web-visitors like an audience not a market, and you might just find what it takes to be successful on the Web. 2. Think People Not Customers You know all those visitors you attract to your website with your brilliant search engine optimization schemes, how many actually purchase anything? Stop treating visitors as if they are already customers and start treating them like what they are - people. That's right, people. You know the two-legged funny creatures with wants, needs, desires, and maybe even a few bucks to spend.
Customers are always looking for a deal and they're leery of websites that only want to take their hard earned cash. Treat your Web-visitors like people who can satisfy their wants, needs, and desires with your assistance and guess what? Maybe it will make a difference: one small step for Web-credibility, one giant leap for Web-success. 3. Think Experiences Not Features Bought any good features lately? Didn't think so. You would think the way business pushes the whole feature-frenzy thing that features are exactly what people are looking for, but nobody buys features, they don't even buy solutions - boy doesn't that whole solution provider nonsense really get to you after a while. What people really buy are experiences, hopefully positives ones. Whether it's soft ice cream or a new accounting program, what people are paying for is the experience your product or service provides. Does your website offer an experience? Does it explain the experience your product or service delivers? If it doesn't, then you really haven't got anything anybody wants. 4. Think Emotion Not Logic Think you’re a logical person, always making rational decisions based on practical criteria, and bottom line results.
So tell me what was the functional thinking that went into the purchase of those leather pants you bought last year, or that sixty inch plasma television you bought just to watch the big game? Let's get real. You make purchasing decisions based on what you want, and then justify them with seemingly sensible rationalizations, just like everybody else. So stop trying to appeal only to the practical, logical, aspects of bean-counter sales, and start pushing the feel good aspects of emotional marketing. If you're trying to appeal to an audience that gets its only satisfaction out of acquiring the most features for the least cost, then your marketing to the wrong audience. 5. Think Memories Not Promotions Most animals live in the moment, whereas human beings live in the past. Our here and now and our plans for the future are based on our experiences, our histories, and our memories. We take pictures of our kids, holidays, and special events; we commemorate birthdays, anniversaries, promotions, and milestones of all kinds. Even the significance of our prized possessions is centered on the fact that those mere objects represent memories of the people, places, and events that shaped our lives. Real marketing, the kind that creates long-term clients and customer relationships, is not about coupons, sale promotions, or deep discounts; it's about delivering memories.
6. Think Marketing Not S. Okay, here's one you've heard from us before: think marketing not search engine optimization. Sure you've got to drive as many people to your website as possible, but if your marketing message is so confused, unfocused, and hard to comprehend because of all the keyword density and S. tricks, then what have you really accomplished other than wasting people's time? And people really get upset when you waste their time. 7.
Think Stickiness Not Hits It's not about how many hits you get on your website, it's about how long people stay. If visitors remain on your site long enough to get your marketing message then you must have said something worth listening to, and if visitors get the message, your site has done its job. If your website delivers the message, then you can expect the email inquiries and phone calls to start flowing, but it's still up to you and your sales staff to close the sale: people close sales not websites. 8. Think Stories Not Pitches Did you hear the one about the farmer's daughter and the search engine optimizer … Stories, everyone loves stories. In fact before the invention of the Gutenberg press, oral story telling was the way knowledge got passed down from one generation to the next, and how news was sent from one region to another. Now that we have this multimedia Web-environment, we can continue the tradition of real people delivering creative audio and video presentations that capture the imagination and drive home the marketing message so your audience won't forget who you are. Nothing informs, engages, and entertains, like a good story: sounds to me like one heck of a way to sell to an audience desperate for meaningful communication. 9.
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